Simplify support — one shared inbox for your whole team.
Essays on help desks, service levels and the future of support, and how we think about the work at nabudesk.
The future of support
A practical set of rules for using AI on a support team: let it draft, keep people in charge of what is sent, and ask where the text goes.
November 4, 20263 min read
Read articleHelp desk basics
Almost every support team starts in a shared mailbox, and it works until it quietly doesn't. Here are the signs you have outgrown it, and what a help desk changes.
April 8, 20262 min read
Read articleHelp desk basics
Tickets, queues, service levels, knowledge and reports: the five building blocks every help desk shares, and how to tell which one is your weak link.
February 19, 20262 min read
Read articleRunning the desk
Service level agreements are often treated as a number to hit. They work better as promises you can keep, built around the hours your team really works.
January 14, 20262 min read
Read articleThe future of support
Drafts instead of blank pages, a quieter queue and every language on equal footing: an opinionated look at what the help desk becomes, and what it should never stop being.
December 3, 20252 min read
Read articleHow we think
A help desk is not a place where tickets go to be counted. It is the workspace where a small team looks after its customers. Here is how that idea shapes what we build.
November 11, 20252 min read
Read articleHow we think
Three words sit behind every decision we make about nabudesk. What they mean in practice, and what they rule out.
October 21, 20252 min read
Read articleCreate your workspace in minutes. Invite your team when you are ready.