Simplify support — one shared inbox for your whole team.
One shared inbox for tickets, email, and conversations — so your team resolves more, with less noise.
Product
nabudesk brings tickets, contacts, team chat, and service-level visibility into one workspace — so agents spend less time switching tools and more time helping customers.
Filter by status, owner, or SLA. Switch between list and card views, sort instantly, and open a ticket without losing your place.
Track open volume, SLA risk, and pipeline movement from a dashboard designed for supervisors — not spreadsheet exports.
Message agents, groups, and ticket collaborators from a focused chat panel without leaving the dashboard or inbox.
Keep customer profiles, company details, and ticket history connected in one place.
Set response targets that respect business hours, holidays, and real operating schedules.
Organize work with custom types, tags, and fields that match how your team triages.
Invite agents, define groups, and keep admin actions scoped to the right people.
Send consistent replies with branded templates for new tickets, updates, and closures.
Alert agents and requesters at the right moments — without flooding anyone's inbox.
Route, assign, and update tickets automatically when the right conditions are met.
Connect support activity with the tools and internal systems your team already uses.
Follow every status, assignment, reply, and internal action in one reliable timeline.
Draft a reply from the whole conversation, polish your own wording, and turn solved tickets into Help Center articles. Every result goes to an agent first, so nothing reaches a customer without a person approving it.
Reads the whole conversation and writes a reply in the language your customer used. It sticks to the facts in the ticket and leaves a [placeholder] wherever something is missing.
Fix spelling and grammar, shorten a reply, make it friendlier or more formal, or improve its clarity. The meaning stays yours: it does not add facts or promises.
Turn a solved ticket into a Help Center draft with a clear title, tags and steps. Names, emails and order numbers are removed, and if the fix was never confirmed, the draft says so.
Included in Pro and Enterprise, with 500 and 1,000 AI actions per agent each month. No API key to bring and no separate AI bill.
You approve everything
Drafts appear in the reply box for an agent to edit. Nothing is sent or published until a person decides.
Your customer's language
Replies follow the language of the conversation, so a customer who writes in Spanish or French gets a draft in Spanish or French.
Only the facts in the ticket
It does not invent prices, policies, refunds or deadlines, and it never quotes your internal notes.
You choose who uses it
An admin switches AI on for each team member and sees every call in the Activity log.
Pricing
Start with a guided trial. Scale seats and capabilities when you need them.
Starter
For small teams launching a modern helpdesk
14-day free trial · No credit card required
Up to 25 agents1 custom domain
Start Free TrialPro
For growing teams that need SLAs, team chat, and API access
14-day free trial · No credit card required
Everything in Starter, plus
Up to 50 agents5 custom domains500 AI actions per agent per month
Start Free TrialEnterprise
For operations teams that need automation and governance
14-day free trial · No credit card required
Everything in Pro, plus
Up to 200 agents20 custom domains1,000 AI actions per agent per month
Start Free TrialAll prices are in US dollars, per agent, before tax.
No minimum seats
Pay for the agents you have, from one to your whole team. No setup fees.
No hidden add-ons
Every feature of every plan is listed on this page. The AI assistant is included in Pro and Enterprise, with no separate AI bill.
Try it before you pay
14-day free trial with no credit card. Cancel at the end of any billing period.
Clear answers about trials, seats, and billing — so you can pick a plan with confidence.
New workspaces get a 14-day free trial of the plan chosen at sign-up. No credit card is required, and you can switch plans at any time during the trial.
Yes. You can choose a different plan from your workspace billing settings at any time, and the change goes through secure checkout.
Every workspace member who can sign in and work tickets uses one licensed seat, including admins and supervisors.
Yes. Plans are priced per agent per month with no minimum. You pay for the seats you license, up to the maximum for your plan.
Annual billing is charged once a year and costs less per agent than paying monthly (up to 20% less).
Pro includes 500 AI actions per agent each month and Enterprise 1,000. One draft, one refine or one ticket-to-article is one action. The workspace shares the total, so 10 agents on Pro share 5,000 a month, and it resets each month. Starter does not include the AI assistant. During a free trial, a workspace has 50 AI actions a month.
All prices are in US dollars. They are shown per agent, before any tax. Where tax applies, it is added at checkout.
Turn on “Cancel at period end” and you keep full access until your current period ends. Your data stays in the workspace.
Create your workspace in minutes. Invite your team when you are ready.